You connect your own Meta accounts, set up an agent with your business rules, and Integra replies across the three channels. Whenever you want, someone from your team takes over the conversation.
Four steps between connecting your accounts and having support running.
The connection is made through Facebook Login for Business. You choose which WhatsApp accounts, which Instagram profiles and which Pages to connect.
Define the personality, what the agent is allowed to answer and your business rules. The content and the information belong to your company.
Messages arriving on WhatsApp, in Instagram Direct and on Messenger are answered by the agent you configured.
Every conversation stays in the inbox. Anyone on the team can follow it, take over a conversation and hand it back to the agent afterwards.
One agent, your business rules, each channel within what Meta allows.
Support through your company's WhatsApp Business account.
Support through your company's professional Instagram profile.
Support through the messages sent to your Facebook Page.
Integra is a Meta Tech Provider. We connect support to your company's accounts without taking ownership of them.
The WhatsApp account, the Instagram profile and the Facebook Page are yours. Integra only operates support on them.
Authorization is given through Facebook Login for Business, with the permissions visible at the moment of the connection.
You remove the access at any time in the business integrations settings of your Meta account, without depending on Integra.
Conversation data is used to run support for your organization. We do not use the content of your conversations to train AI models.
WhatsApp, Instagram and Messenger in the same inbox, with your team and the agent working together.
Talk to the team to connect your company's accounts, or create your account and start configuring the agent.